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What is a SQDCM Board?
A SQDCM board, often used in manufacturing environments, is a visual management tool that displays Key Performance Indicators related to Safety (S), Quality (Q), Delivery (D), Cost (C), and Morale (M). SQDCM board serves as a central communication hub for teams, providing real-time visibility into performance targets and progress. The board typically includes colour-coded indicators to track accident rates, defect counts, on-time delivery, production costs, and employee satisfaction. This visual management board facilitates continuous improvement efforts by fostering transparency, accountability, and collaboration among team members, ultimately driving operational excellence and productivity.
Operational excellence
Improve safety, quality, and delivery performance simultaneously to ensure seamless operations and meet customer demands efficiently.
Cost efficiency
By monitoring safety and quality metrics, reduce operational costs associated with defects, delays, and workplace incidents.
Employee engagement
Boost morale by creating a safer work environment, reducing stress caused by defects or delays, and fostering a culture of continuous improvement.
Key metrics in the SQDCM framework
A Balanced Scorecard can track safety to ensure a comprehensive approach to monitoring and improving workplace safety. Organisations can effectively analyse how the safety metrics perform to prioritise risk mitigation and drive continuous improvement initiatives.
- Track workplace safety incidents and near-miss events.
- Monitor compliance with health and safety regulations.
- Implement corrective actions to reduce hazards and ensure a safer work environment.
Manufacturers can use a Balanced Scorecard to analyse quality metrics to gain insights into product quality, process efficiency and customer satisfaction. Tracking metrics like defect rates, customer complaints, and adherence to standards enhances the overall quality of processes.
- Measure defect rates, rework percentages, and customer complaints.
- Improve quality control processes with real-time visual data.
- Ensure compliance with industry quality standards.
Delivery metrics within a Balanced Scorecard comprehensively evaluate a manufacturer's supply chain efficiency and reliability. These metrics encompass on-time delivery, lead time, and order fulfilment, offering insights into the timeliness and effectiveness of delivering products to customers.
- Track On-Time Deliveries (OTD) and lead times.
- Optimise warehouse and inventory management.
- Identify bottlenecks in the supply chain and resolve inefficiencies.
Cost is a key metric in the Balanced Scorecard framework used by organisations to align business activities with their vision and strategy. Cost as a metric in this perspective helps measure and manage the efficiency of business processes, control expenses, and optimise resource allocation. It allows organisations to ensure profitability and sustainability.
- Reduce waste and optimise resource utilisation.
- Monitor production costs, operational expenses, and budget adherence.
- Use cost insights to drive lean manufacturing initiatives.
Morale, as a metric in the Balanced Scorecard, reflects job satisfaction, teamwork, employee retention, and organisational culture. Declines in morale indicators can serve as early warning signs of potential organisational issues, such as leadership challenges, cultural issues, or inadequate support for employee development.
- Track employee satisfaction, retention rates, and productivity metrics.
- Align workforce training programs with business objectives.
- Foster a collaborative and motivated work environment.
Boosting Performance with SQDCM Boards
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improvement in safety
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reduction in delivery lead times
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increase in employee morale
Hear it from our customers
MARC ROBINSON
Director, Global Operational Excellence
“By providing a central location to input, analyse and share our KPIs, 'Data Point' enables site management to more easily focus on the entire business as a team. Its ability to allow automated data entry and trend analysis gives us more time for improvement rather than just reporting numbers. Combined with a disciplined approach within our SQDC meeting process, I believe 'Data Point' will help us continually focus on key issues and drive business excellence in all areas.”
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Your Questions, Answered!
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How to Use the SQDCM Visual Board for Lean Manufacturing?
- Define key manufacturing KPIs – Identify and set benchmarks for Safety, Quality, Delivery, Cost, and Morale.
- Monitor performance trends in real-time – Utilise data visualisation tools to track progress.
- Implement corrective actions – Address inefficiencies using data-driven decision-making.
- Encourage team collaboration – Ensure all stakeholders engage in continuous improvement initiatives.
- Achieve lean manufacturing goals – Use SQDCM insights to streamline production and enhance factory efficiency.